DAFTAR ISI PENELITIAN ILMIAH

TABLE OF CONTENTS

TITLE PAGE.......................................................................................................       i

PAGE STATEMENT............................................................................................      ii

VALIDITY SHEET..............................................................................................     iii

ABSTRACT.........................................................................................................     iv

FOREWORD.......................................................................................................      v

TABLE OF CONTENTS......................................................................................    vii

LIST OF TABLES................................................................................................      x

LIST OF FIGURES..............................................................................................     xi

APPENDIX LIST.................................................................................................    xii

                                                  

CHAPTER I INTRODUCTION............................................................................      1

                1.1.  Background.................................................................................      2

                1.2.  Formulation of the problem.........................................................      2

                1.3.  Scope of problem...........................................................................       3

                1.4.  Research purposes.......................................................................      3

                1.5.  Benefits of research.....................................................................      3

                1.6.  Methode of research....................................................................      4

                       1.6.1 Object of research................................................................      4

                       1.6.2 Data and Variables...............................................................      4

                       1.6.3 Technique accumulation Data..........................................................  4

                       1.6.4. Hypothesis..........................................................................      5

                1.7   The analysis used.........................................................................      5

CHAPTER II BASIS THEORY............................................................................      6

                2.1. Leadership....................................................................................      6

                2.2. Leadership Style...........................................................................      7

              2.3. Employee Performance................................................................      9                                                                                      2.4. Employee Performance Indicators..................................................    10

                2.5. Influence of Leadership Style on Employee Performance............    11

              2.6. Assessment Kind...........................................................................     12

       

CHAPTER III RESEARCH METHODS ..............................................................    14

                3.1.  Object Research...........................................................................    14

                          3.1.1 Company History..............................................................    14

                          3.1.2 Organizational Structure and Job Description....................    16

                3.2.  Data/Variables Used....................................................................    20

                          3.2.1 Data Reseach....................................................................    20

                          3.2.2 Variabel of Research........................................................    20

                3.3 Analysis Tools Used......................................................................    21

                     3.3.1 Method Likert Scale.............................................................    21

                      3.3.2 Test instrument.....................................................................    23

                      3.3.3 Simple Linear Regression.....................................................    25

CHAPTER IV RESULTS AND DISCUSSION..............................................    28

                4.1.  Respondent Characteristics Research.........................................    31

                4.2.  Data Analysis..............................................................................    31

                         4.2.1 Likert Scale.......................................................................    31

                 4.3.  Variable Data Analysis Leadership Style..................................    33

                 4.4   Variable Data Analysis Employee Performance........................    40

                 4.5.  Validity Testing ........................................................................    48

                 4.6.  Analysis of Effect the Leadership to Performance Employee...    50

                 4.7.  Results The coefficient of determination (R²)...........................    51

                 4.8.  Partial test (t test).......................................................................    52

                 4.8.  Summary of Research Results...................................................    53

CHAPTER V CLOSING...................................................................................    55

                5.1. Conclusion ..................................................................................    55

                5.2. Suggestions..................................................................................    56

REFERENCES...................................................................................................    57

APPENDIX........................................................................................................    58

LIST OF TABLES

Tabel 4.1... Characteristics of Respondents by Gender......................................    28

Tabel 4.2... Characteristics of Respondents by Age...........................................    29

Tabel 4.3... Characteristics of Respondents by Education Level ......................    30

Tabel 4.4... Characteristics of Respondents by Job Lama..................................    31

Tabel 4.5... Interval Grade..................................................................................    32

Tabel 4.6... Respondents Regarding Decisions Leadership Always Alone

.................. Without Involving Employees.........................................................    33

Tabel 4.7... Respondents Regarding Leaders Always Involve Employees in

.................. Decision Making .............................................................................    33

Tabel 4.8... Respondents Regarding Employees are given powers in Reveal

.................. Ideas and Idea.................................................................................    34

Tabel 4.9... Respondents Regarding Leader Always Noting Interests

.................. Employees........................................................................................    35

Tabel 4.10 Respondents Regarding Leader Always Listening Advice From

.................. Employee Complaints......................................................................    35

Tabel 4.11. Respondents Regarding PES Leaders Always Provide Appropriate

.................. Work and Achievement Weights Employees..................................    36

Tabel 4.12  Respondents Regarding Leader Always Noting Employee Interests

                   and the Company's interests............................................................    37

Tabel 4.13. Respondents Regarding Leader More Attention to Duty with

..................  Production And Attention To Employees......................................    37

Tabel 4.14. Respondents Regarding Employee Benefits Leadership Always

.................. Noting..............................................................................................    38

Tabel 4.15. Respondents Regarding Leader Always Noting Employee and

.................. Employee Performance....................................................................    38

Tabel 4.16. Respondents Analysis Regarding the Leadership Style On Customer

.................. Service Center PHD.........................................................................    39

Tabel 4.17. Respondents In Discipline and Attendance Always Follow Company     Rules                        40

Tabel 4.18. Respondents Regarding Always Work In accordance with the

.................. Standards of Quality Work that has been established by the

.................. Company..........................................................................................    41

Tabel 4.19. Respondents Regarding Free and Skills Serving Customer In

.................. accordance Standart Company........................................................    41

Tabel 4.20. Respondents Always Research in Work So No Error ....................    42

Tabel 4.21. Respondents Capable and knowledgeable Very Good About

.................. His job..............................................................................................    43

Tabel 4.22. Respondents Regarding Sales Represent the Works In accordance

.................. with the Company Target................................................................    43

Tabel 4.23. Respondents Can Use As Technology Resources Effectively and

.................. Efficiently........................................................................................    44

Tabel 4.24. Respondents Always Responsible Jawan and Initiatives in Work..    45

Tabel 4.25. Respondents Always Come Ontime At Work Time........................    45

Tabel 4.26. Respondents to Cooperate and Dealing Well with Colleagues and Leadership             46

Tabel 4.27. Respondents Regarding Performance Analysis on Customer                    Service Center PHD            ......................................................................................................... 47

Tabel 4.28. Validity of Test Results Table to Variable of Leadership...............    48

Tabel 4.29. Validity of Test Results Table to Variabel Kinerja..........................    49

Tabel 4.30. Results Simple Linear Regression Coefficients ..............................    50

Tabel 4.31. Results Table Coefficient Determination (R²).................................    51

Tabel 4.32. Table Partial Test Result (t test).......................................................    52

Tabel 4.33. Table Summary of Results...............................................................    53

DA LIST OF FIGURES FTAR GAMBAR

                                                                                   

Figure 3.1......... Organizational Structure CSC Pizza Hut Delivery

......................... Indonesia Harapan Indah Bekasi.............................................. 17

APPENDIX  LIST

Appendix 1...... Statement conduct research on the Company........................... 58

Appendix 2...... Questionnaire............................................................................ 59

Appendix 3...... List of CSC Employee Name Pizza Hut Delivery Branch

......................... Harapan Indah Bekasi............................................................... 64

Appendix 4...... Questionnaire Results Tabulation Score................................... 66

Appendix 5...... Results SPSS Output Test Validity and Reliability Leadership

......................... Style.......................................................................................... 68

Appendix 6...... Results SPSS Output Test Validity and Realibility

......................... of Employee Performance......................................................... 69

Appendix 7...... Results Output SPSS Simple Linear Regression Test............... 70