TABLE OF
CONTENTS
TITLE PAGE....................................................................................................... i
PAGE STATEMENT............................................................................................ ii
VALIDITY SHEET.............................................................................................. iii
ABSTRACT......................................................................................................... iv
FOREWORD....................................................................................................... v
TABLE OF CONTENTS...................................................................................... vii
LIST OF TABLES................................................................................................ x
LIST OF FIGURES.............................................................................................. xi
APPENDIX LIST................................................................................................. xii
CHAPTER I
INTRODUCTION............................................................................ 1
1.1. Background................................................................................. 2
1.2. Formulation of the problem......................................................... 2
1.3. Scope of problem........................................................................... 3
1.4. Research purposes....................................................................... 3
1.5. Benefits of research..................................................................... 3
1.6. Methode of research.................................................................... 4
1.6.1 Object
of research................................................................ 4
1.6.2 Data
and Variables............................................................... 4
1.6.3 Technique
accumulation Data.......................................................... 4
1.6.4. Hypothesis.......................................................................... 5
1.7 The analysis used......................................................................... 5
CHAPTER II BASIS
THEORY............................................................................ 6
2.1. Leadership.................................................................................... 6
2.2. Leadership Style........................................................................... 7
2.3. Employee Performance................................................................ 9
2.4. Employee
Performance Indicators.................................................. 10
2.5. Influence of Leadership
Style on Employee Performance............ 11
2.6. Assessment
Kind........................................................................... 12
CHAPTER III RESEARCH METHODS .............................................................. 14
3.1. Object Research........................................................................... 14
3.1.1 Company History.............................................................. 14
3.1.2 Organizational Structure and Job Description.................... 16
3.2. Data/Variables Used.................................................................... 20
3.2.1
Data Reseach.................................................................... 20
3.2.2
Variabel of Research........................................................ 20
3.3 Analysis Tools Used...................................................................... 21
3.3.1
Method Likert Scale............................................................. 21
3.3.2 Test instrument..................................................................... 23
3.3.3 Simple Linear Regression..................................................... 25
CHAPTER IV RESULTS AND DISCUSSION.............................................. 28
4.1. Respondent Characteristics Research......................................... 31
4.2. Data Analysis.............................................................................. 31
4.2.1 Likert Scale....................................................................... 31
4.3. Variable Data Analysis Leadership Style.................................. 33
4.4 Variable Data Analysis Employee Performance........................ 40
4.5. Validity Testing ........................................................................ 48
4.6. Analysis
of Effect the Leadership to Performance Employee... 50
4.7. Results The coefficient of determination (R2)........................... 51
4.8. Partial test (t test)....................................................................... 52
4.8. Summary of Research Results................................................... 53
CHAPTER V CLOSING................................................................................... 55
5.1. Conclusion .................................................................................. 55
5.2. Suggestions.................................................................................. 56
REFERENCES................................................................................................... 57
APPENDIX........................................................................................................ 58
LIST OF TABLES
Tabel 4.1... Characteristics
of Respondents by Gender...................................... 28
Tabel 4.2... Characteristics
of Respondents by Age........................................... 29
Tabel 4.3... Characteristics of Respondents by Education Level ...................... 30
Tabel 4.4... Characteristics of Respondents by Job Lama.................................. 31
Tabel 4.5... Interval Grade.................................................................................. 32
Tabel 4.6... Respondents Regarding Decisions Leadership Always Alone
.................. Without Involving Employees......................................................... 33
Tabel 4.7... Respondents Regarding Leaders Always Involve Employees
in
.................. Decision Making ............................................................................. 33
Tabel 4.8... Respondents Regarding Employees are given powers in
Reveal
.................. Ideas and Idea................................................................................. 34
Tabel 4.9... Respondents Regarding Leader Always Noting Interests
.................. Employees........................................................................................ 35
Tabel 4.10 Respondents Regarding Leader Always Listening Advice
From
.................. Employee Complaints...................................................................... 35
Tabel 4.11. Respondents Regarding PES Leaders Always Provide Appropriate
.................. Work and Achievement Weights Employees.................................. 36
Tabel 4.12 Respondents Regarding Leader Always Noting Employee Interests
and the Company's interests............................................................ 37
Tabel 4.13. Respondents Regarding Leader More Attention to Duty with
.................. Production And
Attention To Employees...................................... 37
Tabel 4.14. Respondents Regarding Employee Benefits Leadership
Always
.................. Noting.............................................................................................. 38
Tabel 4.15. Respondents Regarding Leader Always Noting Employee and
.................. Employee Performance.................................................................... 38
Tabel 4.16. Respondents Analysis Regarding the Leadership Style On
Customer
.................. Service Center PHD......................................................................... 39
Tabel 4.17. Respondents In Discipline and Attendance Always Follow
Company Rules 40
Tabel 4.18. Respondents Regarding Always Work In accordance with the
.................. Standards of Quality Work that has been established by the
.................. Company.......................................................................................... 41
Tabel 4.19. Respondents Regarding Free and Skills Serving Customer
In
.................. accordance Standart Company........................................................ 41
Tabel 4.20. Respondents Always Research in Work So No Error .................... 42
Tabel 4.21. Respondents Capable and knowledgeable Very Good About
.................. His job.............................................................................................. 43
Tabel 4.22. Respondents Regarding Sales Represent the Works In
accordance
.................. with the Company Target................................................................ 43
Tabel 4.23. Respondents Can Use As Technology Resources Effectively
and
.................. Efficiently........................................................................................ 44
Tabel 4.24. Respondents Always Responsible Jawan and Initiatives in
Work.. 45
Tabel 4.25. Respondents Always Come Ontime At Work Time........................ 45
Tabel 4.26. Respondents to Cooperate and Dealing Well with
Colleagues and Leadership 46
Tabel 4.27. Respondents Regarding Performance Analysis on Customer Service Center PHD ......................................................................................................... 47
Tabel 4.28. Validity of Test Results Table to Variable of Leadership............... 48
Tabel 4.29. Validity of Test Results Table to Variabel Kinerja.......................... 49
Tabel 4.30. Results Simple Linear Regression Coefficients .............................. 50
Tabel 4.31. Results Table Coefficient Determination (R2)................................. 51
Tabel 4.32. Table Partial Test Result (t test)....................................................... 52
Tabel 4.33. Table Summary of Results............................................................... 53
DA LIST OF FIGURES FTAR GAMBAR
Figure 3.1......... Organizational Structure CSC Pizza Hut Delivery
......................... Indonesia Harapan Indah Bekasi.............................................. 17
APPENDIX LIST
Appendix 1...... Statement conduct research on the Company........................... 58
Appendix 2...... Questionnaire............................................................................ 59
Appendix 3...... List of CSC Employee Name Pizza Hut Delivery Branch
......................... Harapan
Indah Bekasi............................................................... 64
Appendix 4...... Questionnaire Results Tabulation Score................................... 66
Appendix 5...... Results
SPSS Output Test Validity and Reliability Leadership
......................... Style.......................................................................................... 68
Appendix 6...... Results
SPSS Output Test Validity and Realibility
......................... of Employee Performance......................................................... 69
Appendix 7...... Results Output SPSS Simple Linear Regression Test............... 70
